Can I Return an item?
Our return policy lasts 30 days. If you are still wanting to return your unopened product and it is within 30 days of receiving it, please see our Returns Process below.
Are the shipping cost refundable?
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1) Email us at email@example.com ASAP to alert us that you will be returning your UNOPENED To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase, product within the 30-days time limit and to request the Return Shipping Address.
2) Once you have shipped your product back to us – please also email the tracking number to firstname.lastname@example.org so we can keep an eye out for it.
3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement or you will receive the credit within a certain amount of days, depending on your card issuer's policies.
Please do not send your purchase back to the manufacturer.
Additional non-returnable items:
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com